ISO-IEC-20000-FOUNDATION PRACTICE ONLINE OFFER YOU THE BEST DETAILED STUDY DUMPS TO PASS PECB ISO/IEC 20000 FOUNDATION EXAM EXAM

ISO-IEC-20000-Foundation Practice Online Offer You The Best Detailed Study Dumps to pass PECB ISO/IEC 20000 Foundation Exam exam

ISO-IEC-20000-Foundation Practice Online Offer You The Best Detailed Study Dumps to pass PECB ISO/IEC 20000 Foundation Exam exam

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 2
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 3
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

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Detailed PECB ISO-IEC-20000-Foundation Study Dumps - ISO-IEC-20000-Foundation Exam Overviews

Passing the ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) exam requires the ability to manage time effectively. In addition to the PECB ISO-IEC-20000-Foundation exam study materials, practice is essential to prepare for and pass the PECB ISO-IEC-20000-Foundation Exam on the first try. It is critical to do self-assessment and learn time management skills.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q12-Q17):

NEW QUESTION # 12
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

  • A. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization
  • B. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system
  • C. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001
  • D. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

Answer: C


NEW QUESTION # 13
Which would NOT be included in a service management plan?

  • A. List of services
  • B. Resources required to operate the service management system
  • C. Technology used to support the service management system
  • D. Service desk contact details and hours of service

Answer: D


NEW QUESTION # 14
To which other process is service design and transition most related?

  • A. Incident management
  • B. Continual improvement
  • C. Change management
  • D. Asset management

Answer: C


NEW QUESTION # 15
What process, other than business relationship management, reviews service performance with the customer?

  • A. Service Reporting
  • B. Service Level management
  • C. Service availability management
  • D. Budgeting and accounting for services

Answer: B


NEW QUESTION # 16
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

  • A. By outsourcing change management
  • B. By taking disciplinary action against underperforming employees
  • C. By promoting continual improvement of the SMS
  • D. By showing leadership and taking actions

Answer: D


NEW QUESTION # 17
......

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